Refund Policy

Effective Date: April 29, 2026

BIS CX (operated by Konstantin Kislov, an Individual Entrepreneur, registered in Georgia) ("Company", "we", "our", "us") values your trust. This Refund Policy explains the terms under which you may request a refund for deposits made to your BIS CX account.

1. Refunds

Due to the transition to a manual balance top-up system (Individual Entrepreneur bank details in Georgia), refunds are reviewed individually.

To request a refund, contact us at: support@bis.cx

2. Refund Conditions

• Refunds are only possible for unused funds.
• Funds spent on advertising campaigns (clicks, impressions, registrations, leads, purchases) are non-refundable.
• Refunds are made to a bank account (details provided upon request).
• Bank and payment system fees may be deducted from the refund amount.
• Request processing time: up to 14 business days.

3. How to Request a Refund

To request a refund, email us at support@bis.cx with:

• Your account email address
• Deposit amount and date
• Reason for refund request

We will respond within 5 business days.

4. Chargebacks

Filing a chargeback without contacting us first may result in immediate account suspension. If you have an issue, please contact us directly so we can resolve it amicably.

5. Contact Us

For any questions regarding this Refund Policy or to request a refund:

BIS CX (Konstantin Kislov, Individual Entrepreneur)
Email: support@bis.cx
Address: 8 Lech and Maria Kaczynski Street, Block "B", Apt 103, Batumi, Georgia

Last updated: April 29, 2026