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Frequently Asked Questions

❓ How do I start advertising?

Register, top up your balance, and create a campaign. After automatic moderation, your campaign will start showing in publisher bots.

❓ What ad formats are supported?

Text messages with buttons, banners (images). Video and native ads coming soon.

❓ How do I know if my campaign is effective?

In the Analytics section, you see impressions, clicks, CTR, spend, and trends. You can also download detailed reports.

❓ How does a publisher get an API key?

For commercial publisher integration, BIS CX activates your Publisher Source and provides its Source API Key. Use this key in the X-Source-API-Key header for publisher API requests and store it securely.

❓ How often should I send stats?

We recommend every 5–10 minutes. Less frequent updates are allowed but real-time data requires at least once per hour.

❓ What is the platform fee?

We charge 10% of the advertiser's budget. Publishers pay no fee — you receive 90% of the bid.

❓ How do publishers receive payouts?

Publisher payouts are made automatically on the 1st of each month when the balance is at least $50. To receive payouts, save your USDT wallet address on the BSC (BEP-20) network in the "Payouts" section. Status is available in payout history.

❓ Is my data secure?

We use HTTPS, JWT tokens, password hashing. API access is key-protected.

❓ My campaign is not active. What to do?

Check remaining budget, dates, and whether you paused it manually. If all seems fine, contact support.

💳 What balance top-up methods are available?

Primary method: click "Top Up" in your account. Enter the amount and cryptocurrency — BIS CX creates an invoice through NOWPayments, and your balance is updated automatically after payment confirmation.

Other methods: for a manual top-up, use "Other methods". Bank transfer to the Individual Entrepreneur account in Georgia is available:

After the transfer, send the receipt to support@bis.cx or Telegram @bis_cx_support. The balance will be topped up manually within 24 hours.

🪙 Manual cryptocurrency top-up (USDT / USDC)

Contact us on Telegram: @bis_cx_support — we will provide the current wallet address and available transfer network.